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Frequently Asked Questions
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Who am I buying from?
Thank you for taking interest in BRAND NEW US LTD and our products. Our goal is simple - to provide you with the best products for your car, truck or other vehicle and to do so at the best possible price. All of our products are BRAND NEW and we use some of the largest warehouses in the industry to supply your products. We only sell products that we are factory authorized to do so and we do not sell grey market products. We are a leading supplier of Muth Signal Mirrors and Gentex Auto Dimming Mirrors. We are one of the first AutoLoc authorized internet dealers. Let our incredible buying power work for you! We at BRAND NEW US LTD believe that serving our customers is our number one priority. From top quality product lines to customer support functions, we are dedicated to providing you with the best value we can offer. It is this commitment that has allowed us to gain - and maintain - our leadership position in the automotive industry.
What is your Shipping Policy?
All of our products are shipped factory direct and as a result we use many different shipping companies and processing/delivery time will vary.
Do you ship internationally?
Yes
What is your Return Policy?
Please see the listing details for information about returns. If you need to return an item within the stated return period please email us direct info@brandnewauto.com with your invoice number (from our checkout) and/or the Purchase Order number on the packing slip.
What Customer Service help do you offer?
For the fastest response please email us at info@brandnewauto.com. Please be sure to include your invoice number if asking about your order. You may call us at 1 800-964-3229 Monday to Friday 9:00 AM to 5:00 PM Eastern.
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